Renewal processing revoked customer access
The code fix is deployed. Persisted customer entitlements still need recovery.
Service subscription-accessOwner Engineering / SupportPolicy Restore paid access v1
FROM INVESTIGATION TO CUSTOMER OUTCOME
GitLab evidence + live session stateRecovery evidence trail
GITLAB AI ASSURANCE · RECORDED REVIEWSSpecialist reviews, traceable decisions
CI Expert + OrbitPipeline logs inspected · rehearsal checks strengthened
Security AnalystIsolation and approval reviewed · availability limits documented
Review evidence ↗Customer impact 5 accounts
Reconciled against authoritative subscription events
Repair execution
Approval is bound to the exact package and evidence snapshot
Import an incident repair package JSON artifact
The proposed cohort is independently validated. Importing a package does not establish Duo provenance.
Customer outcome verification
Fresh reads from the access endpoints used by the customer app
Evidence & activity
Persisted actions and verified customer outcomes